Business Information & Policies
Business Information
Trading Name
Rhiannon O'Connell trading as Fiadh
Registered Office
Redland Hill, Stromness, KW16 3HU
Contact Details
info@fiadh.org.uk
+44 7438325360
Delivery & returns
Delivery
We usually dispatch orders within 24 hours, using Royal Mail’s 48-hour delivery service. Delivery charges are shown at checkout.
As your parcel is travelling from Orkney, please allow an extra day or two beyond the usual delivery estimate. Delivery times aren’t guaranteed, but we’ll get your order on its way as promptly as we can.
Thank you for your patience and for supporting our island business.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and a description of the problem. Photographs of the product and packaging, where possible, will help us resolve it quickly.
We’ll arrange an appropriate remedy, including a refund or replacement where you are entitled to one, and cover reasonable return postage for affected items. Please contact us before sending them back so we can arrange this.
You normally have the right to reject faulty goods for a full refund within 30 days of delivery. Your legal rights may continue beyond this period.
Nothing in this policy limits your statutory rights.
Workshop booking terms
Booking and payment
Each workshop listing explains the price, the payment required to secure your place and when any remaining balance is due. Your place is confirmed once we have received the required payment and sent your booking confirmation.
If you need to cancel
We understand that plans can change. Please contact us as soon as possible if you can no longer attend.
If you cancel at least 48 hours before the workshop starts, we’ll refund your payment in full.
For cancellations with less than 48 hours’ notice, or if you do not attend, we may retain an amount up to the deposit stated when booking to cover the loss caused by your cancellation. If you paid in full, the same maximum cancellation charge applies and we’ll refund the remainder.
Any amount retained will take account of costs we save and whether we can fill your place. If we refill it without a remaining loss, we’ll refund your payment in full.
Passing your place to someone else
You’re welcome to arrange for someone else to attend in your place at no extra charge, provided they meet the workshop’s age and participation requirements. Please let us know beforehand so we can update the booking and share any information they need.
If we need to cancel or reschedule
If we cancel a workshop—for example, because of illness, unsafe weather or insufficient bookings—you can choose a full refund or transfer to another available session.
If we change the date or make a significant change to the location or activity, you can choose whether to accept the change or receive a full refund.
Refunds
Any refund due will be made within 14 days of cancellation. Where a refund depends on subsequently filling your place, we’ll process it within 14 days of that place being filled. We’ll use your original payment method unless we agree otherwise.
Before attending
Please read the workshop description for age suitability, accessibility, clothing and anything you need to bring. Contact us before booking if you’d like to discuss particular requirements.
These terms apply to individual places on our scheduled workshops. Private and group bookings will have their arrangements agreed separately.
Nothing in these terms affects your statutory rights.
Privacy notice
Last updated: 18/10/2026
Who we are
Fiadh provides botanical skin and haircare products and nature-based workshops in Orkney.
The person or organisation responsible for your personal information is Rhiannon O'Connell, trading as Fiadh.
For questions about your information or this notice, contact:
Email: info@fiadh.org.uk
Address: Redland Hill, Stromness, KW16 3HU
Information we collect
When you place an order, book a workshop or contact us, we may collect your name, email address, telephone number, billing and delivery addresses, order or booking details, and information you include in your messages.
We receive most of this information directly from you. If someone books a workshop on your behalf, they may provide your name and relevant booking details.
Our website and service providers may also collect technical information, such as your IP address and information about how you use the website. See our Cookies section for details of the technologies used.
How and why we use your information
We use your information to:
Process orders, arrange deliveries and manage workshop bookings. Our lawful basis is performing our contract with you, or taking steps at your request before entering one.
Answer general enquiries and manage customer relationships. We rely on our legitimate interests in providing a helpful service and running Fiadh.
Keep accounting and other records required by law. Our lawful basis is compliance with legal obligations.
Handle complaints and protect against fraud. We rely on our legitimate interests in resolving problems and protecting our business and customers.
We need certain information to fulfil an order or booking. If you do not provide it, we may be unable to complete your purchase.
Who receives your information
We share relevant information with providers who help us operate Fiadh, including:
IONOS for our website and contact forms, shop and email.
Stripe to process payments.
Royal Mail to deliver orders.
We may also disclose information where legally required, or where necessary to establish or defend legal claims.
How long we keep information
We keep information only for as long as needed for the purposes described above:
Order, payment and accounting records: [period and when it starts].
Workshop booking records: [period].
General enquiries: [period after the enquiry is resolved].
[If applicable: Marketing subscription details: until you unsubscribe. We may retain a minimal record of your preference to ensure we do not contact you again.]
Information needed for an unresolved complaint or legal claim may be retained longer where necessary. We then securely delete or anonymise it.
Your rights
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to certain processing, or receive certain information in a portable format.
Where we rely on consent, you can withdraw it at any time. These rights are not absolute, and we will explain if a legal exception applies.
To exercise your rights, contact us using the details above.
Questions or complaints
Please contact us if you have concerns about how we handle your information. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We will update this notice when our arrangements change and show the latest revision date above.
Cookies
What are cookies?
Cookies are small files stored on your device when you visit a website. They can support website functions, remember preferences and help online services operate.
Cookies on our website
Cookies observed when visiting our website include:
__trf, __trf.src, _trf_src, gox_cookie_consent and __stripe_mid.
Our website uses services provided by IONOS and our payment provider. These services may store information on your device when you browse the website or use the checkout.
Your choices
Where cookies require your consent, you should be offered a choice before they are placed on your device. Cookies that are strictly necessary to provide a service you request do not require consent.
You can also manage, block or delete cookies through your browser settings. Blocking some cookies may affect website features, including shopping and checkout.
Personal information
For details of how we handle your personal information, or to contact us about privacy, please see the Privacy Notice on this page.